FAQ

FAQ – Frequently Asked Questions

Last updated: April 8, 2026

Welcome to the Concertted FAQ page. Here you’ll find answers to the most common questions about our bags, orders, and shipping.

1. What products do you sell?

We specialize in stylish and functional bags, including everyday bags, travel bags, and fashion accessories designed to combine practicality with modern design.

2. Where do you ship?

We currently ship exclusively to Poland.

3. How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery time:

  • Poland: 5–10 business days

Please note that delays may occur due to external factors such as carrier issues or high demand.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your order.

5. Can I track my order?

Yes. Once your order is shipped, you will receive a confirmation email with tracking information (if available).

6. What payment methods do you accept?

We accept secure payment methods available at checkout, such as major credit/debit cards and other trusted payment providers supported by Shopify.

7. Can I return my order?

Yes. If you are located in the European Union, you have the right to return your order within 14 days of receiving it.

Items must be returned in their original condition and packaging.

To initiate a return, contact us at:
sophiakanadu@gmx.net

8. Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

9. What should I do if I receive a damaged item?

If your item arrives damaged, please contact us as soon as possible at:
sophiakanadu@gmx.net

Include photos of the damaged product and packaging so we can assist you quickly.

10. Can I change or cancel my order?

We process orders quickly, so changes or cancellations are not guaranteed.

If you need to modify your order, contact us immediately after placing it.

11. Do you offer refunds?

Yes. Refunds are issued once returned items are received and inspected.

12. How can I contact you?

You can reach us using the following details:

  • Email: sophiakanadu@gmx.net

  • Phone: +33 7 83 61 94 28

  • Address: 2 Fermes d'Ollainville, 45310 Villamblain, France

13. Are your bags good quality?

We aim to offer bags that balance style, durability, and functionality. Each product is selected to meet practical everyday needs.

14. Do you restock sold-out items?

Some items may be restocked depending on demand. Feel free to contact us to check availability.

If you have any additional questions, don’t hesitate to reach out—we’re here to help!